If you are paying for one or more products and want to stop your recurring payment
Please write us and note which product(s) you want to cancel. We will do that within hours and email you to let you know that it's been done.
To opt out of getting emails from us, deselect receive important updates and save.
What to do if you are a customer and your browser extension or the RiteKit site prompts you to upgrade
You are most likely logged in with a social profile other than the social profile that you set up your paid account with.
Please logout, refresh your browser tab, and login with your RiteKit login social profile. You will need to refresh any browser tabs that are already open to gain access to functions provided with your paid account.
If you click Upgrade at the top of our site, you'll see which product(s) you are paying for. Commonly, people pay for RiteForge or RiteBoost, trial Rite.ly, and may be reminded that their trial ended. Note that you can continue with Rite.ly Free and use it with RiteForge or RiteBoost, but have far more control, analytics and clicks/month with Rite.ly Pro.
Just want our emails and newsletter to stop? Please see this.
RiteKit product free trial expirations and your assurance that you will not be billed
If you authorized your Twitter or Facebook account to use with any/all RiteKit products, this just gives you a way to access your account.
- We will never post anything from your social profiles without action from you
- We will never bill your credit card or PayPal account without your express decision to subscribe to a RiteKit product. You would need to upgrade to one or more of the paid products and at that time, add a payment method.
- You may be a customer of one product and then do a free trial of another RiteKit product. You will not be automatically billed when you trial ends. You can upgrade at any time during or after your trial but if you do not do so, the trial just ends. We do not "assume the sale."
Ending your RiteTag or any RiteKit free trial
Even if you started a trial of any of our products, if are not paying for any RiteKit products, there's probably no need to cancel. Note that we do not ask for credit card or PayPal details when you start any of our free trials. We'll let you know by email that they are expiring, but if you do not proactively upgrade, you will not be charged.
If you started any free trials and do not want to pay for the product(s) after the trial, please note that your trial(s) will just expire. You will not be billed. You would need to proactively upgrade to go from trial to customer.
Removing any RiteKit (or any) browser extensions
If your trial expires and you do not upgrade, your browser extension functionality will end. If you try to use it, you will be prompted to upgrade. If you have no intention to upgrade, you will need to remove the extension manually.
Reporting bugs and getting one-on-one help
Chat with us when you're logged in. This way, we'll know who you are and have access to past conversations. Remember: the chat takes screenshots, which help greatly and also, allow us to forward bugs to the developers.
In general, our stance is that with our subscription-based products, and with our reports (Hashtag, etc.), we provide a way to fully try, access our entire knowledge base, get support, and even receive strategic guidance (chat to us, when logged in) - all without obligation. Our free trials do not ask for credit card information up front. They just expire. For our Reports, we provide a sample report to allow everyone to know what they can expect to receive, should they order one. As such, there really should be no need for refunds.
There can be no refunds for our reports (Hashtag Reports and others) due to the data costs incurred by each and every report that we produce. As such, we ask that people view the sample report, available to logged in users in the RiteTag Dashboard, from the Hashtag Reports tab on the left.
We process refund requests on a case-by-case basis, considering both the time that the customer had access to our subscription-based products as well as our actual costs. For example, there are five unavoidable expenses bound to simply the acceptance of a payment, and while we'll absorb these, when it is clear that a customer could have easily learned in a free trial that there was a significant problem that would hamper their use, if they pay for it and then request a refund, we will deduct our actual costs, and these do vary, case-by-case.