How to use and troubleshoot the RiteTag browser extension
Updated January 5, 2023
Install the RiteTag extension for Chrome or Firefox if you haven't already.
As on the RiteTag homepage, get the extension, reload any already open browser tabs, and then, whenever you type a hashtag and a space, you get color-grading, based on engagement history for the past month. Also, in RiteTag Pro (which includes the browser extension and mobile apps), type a hashtag or use the search feature to get Hashtag Suggestions.
IMPORTANT: If you registered with Buffer for RiteTag or any RiteKit products, there is a problem with their API for authentication. It would be better to use Twitter for login to RiteTag, even if you will use RiteTag in Buffer. We can help. Please:
Login as usual, with Buffer.
Add a Twitter account in RiteKit Settings.
Chat to us on our site and ask us to change your login to Twitter.
The quick video below shows using the updated RiteTag Pro extension with both Hootsuite and Buffer. It works with all social networks and publishing sites.
You can also set the extension to not grade hashtags (the hashtag bar wont open) on any site you like. Manage blocked sites by right-clicking the RiteTag browser button for "Options."
Do you have the RiteTag extension installed? Do you see the RiteTag browser button at the top-right of Chrome/FireFox?
Are you logging in with the correct Facebook, Twitter or Buffer account that you created your RiteKit account with? Whatever social profile you were on when you got the RiteTag browser extension, please always login to RiteTag with this social profile. Your extension will not work if you log in to it with another social profile.
If you registered with Buffer, it would be better to use Twitter for login to RiteTag, even if you will use RiteTag in Buffer. Please add a Twitter account in RiteKit Settings and chat to us on our site and ask us to change your login to Twitter.
If you are still experiencing a problem, please send a screenshot with the Chrome console open. To do that, on Windows, press control-shift-j and select the Console tab in the thing that opens on the right side. Scroll to the bottom. Then, please type a hashtag and a space in any field on the left side of the page - the actual web page - and if the RiteTag footer doesn't come up and either color-grade the hashtag or prompt you to login please send a screenshot including the bottom of the web console (control-shift-j, to open the web console) to support@ritekit.com.
What to do if you paid for RiteTag PRO and keep getting prompted to login/pay
You probably have old code.
Logout of the extension, refresh the browser tab, and login by typing a hashtag and a space to get the RiteTag Hashtag Bar which will ask you to login.
How to logout of the extension: right-click on the RiteTag browser button, select Options, and then, at the bottom, logout.
Install the RiteTag extension for Chrome or Firefox if you haven't already.
As on the RiteTag homepage, get the extension, reload any already open browser tabs, and then, whenever you type a hashtag and a space, you get color-grading, based on engagement history for the past month. Also, in RiteTag Pro (which includes the browser extension and mobile apps), type a hashtag or use the search feature to get Hashtag Suggestions.
IMPORTANT: If you registered with Buffer for RiteTag or any RiteKit products, there is a problem with their API for authentication. It would be better to use Twitter for login to RiteTag, even if you will use RiteTag in Buffer. We can help. Please:
Login as usual, with Buffer.
Add a Twitter account in RiteKit Settings.
Chat to us on our site and ask us to change your login to Twitter.
The quick video below shows using the updated RiteTag Pro extension with both Hootsuite and Buffer. It works with all social networks and publishing sites.
You can also set the extension to not grade hashtags (the hashtag bar wont open) on any site you like. Manage blocked sites by right-clicking the RiteTag browser button for "Options."
What to do if you don't get the RiteTag Hashtag Bar with color-grading and hashtag suggestions
Do you have the RiteTag extension installed? Do you see the RiteTag browser button at the top-right of Chrome/FireFox?
Are you logging in with the correct Facebook, Twitter or Buffer account that you created your RiteKit account with? Whatever social profile you were on when you got the RiteTag browser extension, please always login to RiteTag with this social profile. Your extension will not work if you log in to it with another social profile.
If you registered with Buffer, it would be better to use Twitter for login to RiteTag, even if you will use RiteTag in Buffer. Please add a Twitter account in RiteKit Settings and chat to us on our site and ask us to change your login to Twitter.
If you are still experiencing a problem, please send a screenshot with the Chrome console open. To do that, on Windows, press control-shift-j and select the Console tab in the thing that opens on the right side. Scroll to the bottom. Then, please type a hashtag and a space in any field on the left side of the page - the actual web page - and if the RiteTag footer doesn't come up and either color-grade the hashtag or prompt you to login please send a screenshot including the bottom of the web console (control-shift-j, to open the web console) to support@ritekit.com.
What to do if you paid for RiteTag PRO and keep getting prompted to login/pay
You probably have old code.
Logout of the extension, refresh the browser tab, and login by typing a hashtag and a space to get the RiteTag Hashtag Bar which will ask you to login.
How to logout of the extension: right-click on the RiteTag browser button, select Options, and then, at the bottom, logout.
Updated on: 04/01/2023
Thank you!